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Customer Feedback Survey

Thank you for your interest in providing us feedback.

Personal Information

Last Name

Phone Number

Transaction Details

Which branch did you visit?

What service did you request for?

Was your transaction/request processed timely?
 Yes No

If NO, how long did it take the attending officer to treat your request?
 5 - 10 minutes 10 - 15 minutes 15 - 20 minutes 20 minutes and above

Was the attending teller/customer service officer friendly?
 Yes No Undecided

How would you rate the branch environment?
 Excellent Very Good Good Fair Poor

Where issues arose, did the attending officer resolve such issues in a knowledgeable manner?
 Strongly Agree Agree Undecided Disagree Strongly Agree

Please rate your overall experience
 Excellent Very Good Good Fair Poor

Any other comments or recommendations?