Customer Feedback Survey Thank you for your interest in providing us feedback. Personal Information First Name Last Name Email Address Phone Number Transaction Details When did this transaction take place? Which branch did you visit? Victoria Island OfficeAbuja OfficeAbuja Regional OfficeApapa OfficeAgbara OfficeAsaba OfficeBaze University OfficeFestac OfficeIba OfficeOkota Office Who attended to you? What service did you request for? Cash WithdrawalCash DepositDraft RequestCheque DepositBill PaymentCheque Book CollectionOther If you selected OTHER (above), kindly specify below Was your transaction/request processed timely? Yes No If NO, how long did it take the attending officer to treat your request? 5 - 10 minutes 10 - 15 minutes 15 - 20 minutes 20 minutes and above Was the attending teller/customer service officer friendly? Yes No Undecided How would you rate the branch environment? Excellent Very Good Good Fair Poor Where issues arose, did the attending officer resolve such issues in a knowledgeable manner? Strongly Agree Agree Undecided Disagree Strongly Agree Please rate your overall experience Excellent Very Good Good Fair Poor Any other comments or recommendations?