Visit the nearest Abbey branch of choice. For Corporate requests, please contact your relationship account officer.
Verve prepaid card can be purchased by existing customers and non-customers of the bank. Simply provide your minimum KYC details i.e. Name, Address and Phone number and provide a valid means of ID or Utility bill.
- Go to any Abbey Bank branch with your Card Number (PAN).
- Complete fully the authority to debit prepaid card form for account holders
- Non-account holders should fill a deposit slip and proceed to the teller point with your cash. Your card will be re-credited immediately.
You can fund your card at any Abbey branch or other banks of choice.
Card balance can be checked on the ATM.
Your Verve Prepaid Card statement will be made available to you on request at our branches.
No, the Verve Prepaid Card is a purely domestic card.
No, the Cards is not linked to any account, funding is done with the card number.
Card balance is regulated at a maximum amount of N250,000
Yes, subject to the regulatory limit. Cardholder will also be required to fulfill full KYC requirement at his/her branch of request.
No minimum card balance / annual maintenance fee is applicable to Card.
Retry after a few minutes, the network connection is down. If message persists, please use another ATM machine.
Report the incidence to your branch and when the cards are retrieved and dispatched yours will be sent to your branch. This happens when the PIN is entered wrongly up to three times or the card was reported missing and was hot-listed. The cash and teller team members go to the ATM machine periodically to get details of transaction and to physically check the amount of cash remaining in the machine. At such times, they pick cards that are retained by the machine, from any cash center, and send to the E-banking department.
Submit a request for a new PIN through your branch and a new PIN will be re-issued to you.
Submit the damaged ATM card to us through your branch along with a form requesting for a new Card and another card will be issued with a charge. Always place Cards away from electromagnetic items e.g. mobile phones.
Submit a request for a new Card to the CSU unit of your branch who will notify us about the lost card. A new Card and PIN will be reissued to you.
Mobile Money is a convenient, secure, and affordable way of sending money using a mobile phone.
Mobile Money is available to all subscribers of the service. Non-subscribers can also benefit from a number of the services in Mobile Money.
No. You do not need a bank account to use Mobile Money.
Approach any participating agent to register of which Abbey is one.
The requirements vary with the Mobile Money account type that you want. The three variants are:
Yes. It works with any mobile phone.
- Send and receive money from the convenience of your mobile phone
- No need for a Bank account to send or receive money
- Reach anyone in Nigeria
- Buy prepaid airtime for yourself and other customers
- Manage your Mobile Money account
- Mobile Money allows you to send and receive real money on your mobile phone, and cash-out at any participating agent.
Yes. Mainly West African Countries.
You need to keep your Account PIN secret from others. Memorize your Account PIN and do not carry it with your phone. Never give away your Account PIN. If you have reasons to believe your Account PIN has been compromised, you can change the Account PIN from the Mobile Money menu.
PIN stands for Personal Identification Number. It is a 4-digit number known only to you, and is used to authenticate your Mobile Money transactions. You are required to remember your PIN at all times.
No. You can only set or change your PIN from your Mobile phone.
Your money is safe. Your Mobile Money account is protected by an Account PIN.
No. Receiving money transfers into your Mobile Money account is FREE.
No. Any time you send or receive money you will receive a balance notification